Frequently Asked Questions (FAQ)
"Have a question about custom stained glass, pricing, or shipping? You’ll find answers to the most common questions below! If you don’t see what you’re looking for, feel free to reach out.
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Custom Orders
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Q: How do I request a quote for a custom stained glass piece?
A: You can request a quote by clicking the "Request a Quote" button on our website and filling out the form with your project details. I'll review your request and respond via email with a design and pricing estimate.
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Q: Can I customize the design and colors of my stained glass?
A: Yes! Every piece is made to order, and you can choose colors, patterns, and sizes that fit your space. Let me know what you have in mind, and I’ll create a custom design for you.
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Q: How long does it take to complete a custom order?
A: The time frame depends on the size and complexity of the piece. Smaller projects may take a few weeks, while larger windows can take 6-8 weeks. I will provide an estimated timeline when you place your order.
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Pricing & Payment
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Q: How much does a custom stained glass window cost?
A: Pricing varies based on size, complexity, and materials as well as the number of pieces in a design. Small simple designs start at $200 per square foot, while intricate designs may cost considerably more more. Custom quotes are provided based on your project details.
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Q: Do you require a deposit?
A: Yes, I require a 50% deposit before starting a custom project. The remaining balance, plus shipping, is due upon completion before shipping.
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Shipping & Delivery
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Q: Do you ship stained glass pieces?
A: Yes, I carefully package and ship stained glass pieces nationwide. Shipping costs depend on the size and weight of the piece and is typically figured at the time of shipping.
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Q: How is stained glass packaged to prevent breakage?
A: Each piece is securely packed with foam, padding, and reinforced boxes to prevent damage during transit. Insurance is also included for added protection.
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General Questions
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Q: How do I clean and maintain my stained glass?
A: Use a soft cloth with soapy water. Do not use glass cleaner as this will remove the was coating. Avoid abrasive materials and ammonia-based cleaners, as they can damage the solder lines. Lightly buffy dry with a clean soft cloth. Be careful to not press too hard as this can crack the glass.
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Q: Do you offer repairs for damaged stained glass?
A: Yes, I offer repair services depending on the extent of the damage and method of construction. If you have a piece that needs repair, please send me photos, and I can assess whether it can be fixed.
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Q: Do you sell ready-made stained glass, or is everything custom?
A: While most of my work is custom, I do occasionally have ready-made pieces available. Check my shop page to see if there are any in stock!
Browse our designs and Request a Quote
for your dream window today.
D Demond
The final product turned out better than I expected, arrived before I was expecting it, and fit perfectly in the transom I was replacing the glass in. I 100% recommend and will be getting more stained glass from her in the near future.
J Perry
Repeat customer, very happy :) I ordered two more stained glass panels for a building project, they turned out beautifully. Very carefully packed, fast shipping. A pleasure, thank you
C Baucom
Working with Pam was nothing but professional! The workmanship is above what anyone could expect. Not only would I recommend Pam but will use her again hands down. If you want personal pride and quality let Pam Hansen be you choice for stained glass.
J. McFarland
Pam was great to work with. She took my requirements and made them into something beautiful. She was timely and informative through the entire process. I would certainly recommend her for stained glass work and will hopefully use her again someday! Attached is the finished glass pane in my almost finished restored window.